Shipping

Orders with Ground Shipping typically take between 24 and 48 hours to be processed and shipped. Expedited orders placed before 11:00 a.m. PST (2:00 p.m. EST) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.


You may select from Standard Delivery (4-10 days), 2nd Day Air, or Overnight (next business day) Delivery. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS as our preferred shipping carrier so we are able to deliver to APO/FPO addresses or P.O. Boxes. If an order is expedited, however,  it will ship through UPS and a physical address will be needed since they cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Some orders may be shipped using USPS, depending on delivery address. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Alis Living will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. 

NOTE: IN STORE PICK UP orders placed after 5PM on FRIDAY will NOT be processed or ready until 5 PM on MONDAY.

Standard Delivery

Standard orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days.

3 Day Shipping
All Third Day Air orders confirmed before 2:00 P.M. EST will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. Third Day Air orders confirmed after 2:00 P.M. EST will be processed the following business day. Third Day Air orders placed on Friday after 2:00 P.M. EST will be processed on Monday (excluding holidays).
Third Day Air is not available for Alaska, Hawaii or Canada.

2nd Day Air
All Second Day Air orders confirmed before 2:00 p.m. EST will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. Second Day Air orders confirmed after 2:00 p.m. EST will be processed the following business day. Second Day Air orders placed on Friday after 2:00 p.m. EST will be processed on Monday (excluding holidays).
Second Day Air is not available for Alaska, Hawaii or Canada.

Overnight Shipping
Orders placed with Overnight Delivery (next business day) must be confirmed Monday through Friday (excluding holidays) before 2:00 p.m. EST. Credit card authorization and address verification must be obtained prior to shipping. Credit card authorization can take 24 hours for approval.
Overnight Delivery is not available for Alaska, Hawaii, or Canada.

Lost/Delayed Shipment Policy

In the case of lost or delayed shipments a claim will be placed with the shipping company. Processing could take up to 30 days. NO refunds will be issued until claim determination is made.

Please call us for any questions or concerns: 480-620-6721